FAQ

At DM Jewellers, we specialise in a wide range ofcustom jewelleryincludingdiamond engagement rings, wedding bands, and bespokegemstone rings. Whether you’re looking for a uniqueengagement ring designor a tailoreddiamond wedding ring, our expert team crafts pieces to your exact specifications.

Designing your ownengagement ring and wedding bandis a personalised jewellery experience at DM Jewellers. We offerbespoke jewelleryservices where you collaborate with our skilled jewellers to create a one-of-a-kind piece that reflects your style and love story. Start by scheduling aconsultationto discuss your vision.

The cost ofbespoke jewellerycan vary based on the materials, complexity of the design, and craftsmanship involved. At DM Jewellers, we work with you to create a piece that fits your budget while ensuring it meets your high standards of quality and uniqueness.

Yes, we specialise in designing customwedding setsthat include both engagement rings and wedding bands. Whether you want a coordinated set or separate pieces that complement each other, our bespoke services ensure your wedding set is perfectly tailored to your preferences.

The time from design to completion of yourcustom jewelleryvaries depending on the complexity of the design and the materials used. Typically, it takes between 3 to 4 weeks on average. We’ll provide a more precise timeline during your initial consultation based on your specific requirements.

Yes, we offer flexible payment plans, includingZip Money, to make ourbespoke jewelleryaccessible to everyone. During your consultation, we’ll explore various options to ensure a payment plan that suits your needs and budget. Additionally, our services extend beyond custom creations. We specialise inring resizes, chain and setting repairs, andstone replacements—key elements of our craft that ensure your cherished jewellery stays as beautiful and functional as the day you first wore it.

Yes, ourjewellery remodellingservice allows you to transform old or unworn jewellery into modern, beautiful pieces. Whether you want to redesign a family heirloom or update a vintage piece, we can help you create something you'll cherish.

Absolutely. We provide comprehensivejewellery repairandrestorationservices for pieces big or small. Whether your favourite piece needs minor repairs or major restoration, we handle it with care and expertise to restore it to its original beauty.

Ourjewellery valuationservices include detailed appraisals for insurance purposes, resale, or personal knowledge. We provide thorough documentation of your piece's details and value, ensuring you have all the information you need. If you have any existing documentation or certificates for your jewellery, feel free to bring them along—this can help provide a more accurate and comprehensive valuation.

Yes, as one of the leadinggold buyers on the Sunshine Coast, we offer options to turn your unwanted gold jewellery into cash or trade it for a new, custom-designed piece. Visit us in store to discuss how we can help you make the most of your gold.

Custom made jewellery is designed specifically to meet your
personal preferences and style. Unlike ready-made pieces, each item is crafted
from scratch based on your vision, ensuring uniqueness and a perfect fit.
Whether it’s a bespoke engagement ring or a custom gold
wedding ring, every detail is tailored to your specifications.

Start saving styles and elements that you love and bring in photos of pieces to inspire your ring. Our expert team will guide you
through each step to create a unique and custom-made design engagement ring that reflects your style and love story. Our team will
then schedule a consultation to discuss your vision, whether it’s a classic diamond wedding ring or a distinctive gold wedding ring.

The timeline for custom made jewellery varies depending on the complexity of the design.
Generally, it takes about 3 to 4 weeks on average from initial consultation to
final delivery. We’ll provide a more accurate timeframe during your
consultation based on your specific project.

Absolutely! We love incorporating special
elements like family heirlooms or unique gemstones into our designs. Whether
you’re looking to update an oldpiece or add a personal touch, our bespoke jewellery services ensure your cherished items are beautifully
integrated.

Yes, we offer flexible payment plans, including Zip and AfterPay, to make our custom
made jewellery more accessible. During your consultation,
we’ll explore various options to fit your budget, ensuring you can create the
perfect piece without financial stress.

Consider your personal style, lifestyle, and
preferences. Think about the engagement
ring designs that appeal to you, whether it’s a classic diamond wedding ring or a more modern design. Our team will guide you through choosing the right materials and setting to match your vision

Absolutely! Our expertise in remodelling bridal jewellery ensures that your sentimental pieces can be redesigned to
match your current style while preserving their emotional significance. Whether
it’s updating a vintage engagement ring or transforming a wedding band, we’re
here to help you create a piece you’ll adore.

Transforming heirloom jewellery involves understanding its history and your vision. Our team works closely with you to remodel jewellery that honours its past while giving it a fresh, modern aesthetic. We can create designs that incorporate the original stones or rework them into entirely new settings that showcase their beauty in
innovative ways.

The cost of jewellery remodelling can vary widely based on factors such as the complexity of the design, the type of materials used, and the level of craftsmanship required. However, we offer a range of options to suit different budgets,
ensuring you can achieve the transformation you desire without breaking the bank.

Absolutely! Our expert team on the Sunshine Coast specialises in jewellery
repair, including gold pieces. Whether your gold jewellery has a scratch, a broken clasp, or needs resizing, we have the skills
and experience to restore it to its original beauty. Trust us as your local jewellery fixer to provide high-quality repairs that maintain the integrity and shine of your gold items.

Yes! In addition to jewellery repairs, we also specialise in custom jewellery design and remodelling. Whether you want to redesign an existing piece or create something entirely new, our artisans are here to bring your vision to life, ensuring each piece is unique and tailored to your style.

Yes, most rings can be resized, but some
exceptions apply. While our skilled artisans can expertly resize a ring, certain materials, such as those with intricate patterns or rings made from tungsten, may be more challenging to adjust. If you’re unsure whether your ring can be resized, contact us to discuss your options and
receive professional advice.

Yes, rings with gemstones can often be resized. However, special care must be taken to protect the stones during the resizing process. Our experienced jewellers will assess the specific requirements of your diamond rings or other gemstone pieces to ensure they are resized safely without damaging the settings.

Yes, many rings can be resized multiple times; however, repeated resizing can affect the ring's integrity and design. If you
find yourself needing to adjust your ring size often, it may be worth considering a more permanent solution or alternative styles. Our expert jewellers can advise you on the best options for your specific situation.

Absolutely! We specialise in antique
jewellery valuation and have the expertise to assess the historical significance, rarity, and condition of your antique pieces. Our
valuers consider factors such as craftsmanship, materials, and provenance to provide an accurate appraisal that reflects the true value of your item.

Yes, our jewellery valuation service is ideal for insurance needs. We provide certified appraisals that detail the value of your jewellery, which can be used for insurance coverage or claims. Our detailed reports include information on the materials, quality, and market value, ensuring your insurer has all the necessary details for proper coverage.

As experienced scrap gold buyers, we purchase all types of gold, from 9k to 24k, and accept a wide variety of gold jewellery, including broken pieces. In addition to gold, we also buy silver items. If it’s made of gold or silver, we can help you turn it into cash!

To ensure a smooth process when you sell jewellery, bring your items along with any certificates of authenticity or purchase receipts if available. Don't forget a valid ID for security purposes.